Register your product to unlock the full benefits of ownership, including warranty coverage. By completing your registration, you helps us provide better support and keep you informed about maintenance and care. Simply fill in your details to activate your warranty and stay connected.
Product Registration
Effective Date: 25 Jul 2025
Thank you for choosing Satinel. We are committed to delivering products that embody elegance, quality, and durability. Please review the following terms and conditions related to product warranties and limitations of liability.
Satinel products are covered by a limited warranty against defects in material and workmanship under normal residential use and service.
2. What Is Not Covered
This warranty does not cover:
Satinel is not responsible for damages resulting from incorrect installation. We highly recommend installation by a licensed professional plumber in accordance with local plumbing codes.
To the fullest extent permitted by law:
To submit a claim, please provide:
Subject to exclusions, limitations, disclaimers, limitations of remedy, and limitations of liability of this warranty, Perniagaan OEL Sdn Bhd, (copyright owner of Satinel®).
(“SATINEL”), warrants the bearer of the original receipt of purchase, that each Satinel’s product shall be free of defects in material and workmanship for a period of one (1) year from the date of invoice issued by Satinel or Satinel’s authorized dealer (or handover document in case of project sales).
Although Satinel’s internal quality standards protect Satinel against unacceptable quality it is still possible that a minor imperfection or surface blemish is the highest quality obtainable. all final decisions of quality remain exclusively in the discretion of Satinel. all warranty conditions and terms are subject to change without prior notice.
Special Limited Warranty Periods
The following sanitary product groups are covered by a special limited warranty period of five (5) years from the date of invoice. This warranty specifically applies to faucets, limited to the cartridge valve part, and covers water leakage only.
If a defect occurs within the warranty period, Satinel will, at its sole discretion, either repair or replace the faulty part at no cost to the customer. To make a warranty claim, please ensure you provide proof of purchase and product registration.
General Exclusions